How do I make purchases on uaerabdan.com?
We urge that you read our Terms and Conditions before you begin purchasing. You have the option of registering on our site to place an order or checking out as a guest.
Which currency can I buy in?
Our prices are based on the United Arab Emirates Dirham (AED). For different currencies the final amount billed will be in accordance with the applicable exchange rate on the day the customer’s card issuer processes the transaction, working on the customer’s currency of payment against the rate of exchange to the AED at the time the payment transaction is formally completed.
Which payment methods are acceptable on uaerabdan.com?
Visa, Mastercard, , and are all accepted. Some credit/debit cards may necessitate authorization from the issuing bank. From time to time, new payment methods may be added.
Can I place an order over phone?
Sure! Our helpful Customer Service Representatives will gladly assist you with this.
How will I know if my order has been received by uaerabdan.com?
After you place your order, you will receive an e-mail informing you that it has been received. This does not, however, imply that your order has been accepted. If you pay by credit/debit card , your order will be accepted only after your card details or have been approved, the delivery address has been verified, and the items have been located and shipped. Following that, you will receive a second e-mail from us confirming your order. However, if there is a problem, you will be notified immediately, and your payment will not be processed. After that, your items will be shipped.
How do I redeem an existing Gift Card?
If you need to redeem a Gift Card, please contact our Customer Service team for help with placing your order.
What do I do if I never received my order?
Please contact our Customer Service team at info@uaerabdan.com who will help you in resolving this.
What do I do if I received a defective order?
Please contact our Customer Service team at info@uaerabdan.com who will help you in resolving this.
Is it possible to cancel my order?
If you wish to cancel your order, please contact our customer service team at info@uaerabdan.com Please keep in mind that we can only accept cancellations prior to the order being shipped, so please make any order cancellation requests as soon as possible. If your order has already been shipped, we recommend that you wait for it to be delivered and then use our free returns service, following the returns instructions included in your parcel. You will receive your refund once the store has received and processed your return in accordance with our returns policy as provided in our Terms and Conditions.
Can I use more than one discount?
Unfortunately, you can only use one code at a time.
Can I ship an order to multiple addresses?
No, we can currently only ship to one address per order.